▶ May I have your airline and flight number?
可以告诉我您的航空公司及航班号吗？
▶ May I know your arrival time at Beijing International Airport, sir?
先生，能告诉我您抵达北京国际机场的时间吗？
▶ How can we contact you in Beijing?
在北京我们如何与您联系？
▶ Do you need limousine service?
您需要接机服务吗？
▶ We have a counter at the airport where our representative will escort you to the car.
我们在机场设有接待处，那儿将有专人带您上车。
▶ A: Good morning, Kempinski Hotel. How can I help you?
A：早上好，凯宾斯基酒店。能为您做什么呢？
▶ B: This is Jim Liu calling from New York. I have reserved a business suite in your hotel.
B：我是吉姆・刘，从纽约打来电话。我在你们酒店预订了一间商务套房。
▶ A: Good morning, Mr. Liu. When will you arrive in Beijing?
A：早上好，刘先生。您将什么时候到北京呢？
▶ B: At 9 o’clock tomorrow morning, I will arrive at Terminal 3 of Beijing International Airport.
B：我明天早上 9 点钟到达北京国际机场 3 号航站楼。
▶ A: Sure, would you like the Limousine Service?
A：好的，您需要接机服务吗？
▶ B: Of course.
B：当然。
▶ (Peter James, the VIP guest of Shangri-La Hotel in Beijing, makes the phone call from London, and he wants to book a family suite there for the holiday. The reservationist serves him.)
（彼得・詹姆斯是北京香格里拉酒店的贵宾。他从伦敦打来电话，他想预订一间家庭套房度假。预订员为他提供服务。）
▶ Reservationist: Good evening, Shangri-La Hotel in Beijing. What can I do for you?
预订员：晚上好，北京香格里拉酒店。有什么能为您做的吗？
▶ Peter: I’m your VIP guest from London. My name is Peter James.
彼得：我是你们酒店的贵宾，来自伦敦。我叫彼得・詹姆斯。
▶ Reservationist: Good evening, Mr. James. How are you?
预订员：晚上好，詹姆斯先生。您好吗？
▶ Peter: Fine, thank you. I would like to book a family suite for the holiday. I just want the family suite I stayed in last time. Is it available?
彼得：很好，谢谢。我想预订一间家庭套房在北京度假。我还想要上次住过的家庭套房。可以吗？
▶ Reservationist: Sure, when would you like the family suite?
预订员：当然可以，您什么时候要这个家庭套房？
▶ Peter: From July 1st to July 7th.
彼得：从 7 月 1 日到 7 月 7 日。
▶ Reservationist: Sure, I will check it for you. Wait a moment, please. Yes, the same family suite is available at that time.
预订员：好的，我给您查一下。请稍后。可以，同样的家庭套房在那个时间段可以入住。
▶ Peter: I will take it.
彼得：我要了。
▶ Reservationist: When will you arrive?
预订员：您什么时间到北京？
▶ Peter: My flight will arrive at 1 o’clock p.m. on July 1st.
彼得：我的航班 7 月 1 日下午 1 点到达。
▶ Reservationist: Could you tell me your flight number?
预订员：您能告诉我您的航班号吗？
▶ Peter: Aeroflot Russian Airlines, SU2579.
彼得：俄罗斯国际航空 SU2579。
▶ Reservationist: Mr. James, we have a counter at the airport. Our representative will escort you to the car and then to the hotel.
预订员：詹姆斯先生，我们在机场设有接待处，那有专人带您上车，再到酒店。
▶ Peter: Thank you for your service.
彼得：谢谢你的服务。
