▶ We have your reservation here.
我们这儿有您的预订。
▶ I will check the arrival list.
我来查一下到达旅客名单。
▶ Can I have your hotel voucher, please?
请问我能看一下您的订房凭证吗？
▶ We are sorry for the inconvenience.
我们很抱歉给您带来不便。
▶ Please keep the identification card, sir.
先生，请保存这张住客信息卡。
▶ A: Just put your surname here on the first line and then your first name.
A：只需把您的姓写在第一行，然后是您的名。
▶ B: All right.
B：好的。
▶ A: Then please write your permanent address on the form.
A：然后请在表格上填上您的常住地址。
▶ B: OK.
B：好。
▶ A: Finally please pay a deposit of 1,000 USD in advance.
A：最后请预付 1,000 美元的订金。
▶ B: No problem. Here you are.
B：没问题。给你。
▶ (Liu Lu checks in for the walk-in guest. The guest is a regular guest at the hotel. He would like to stay in the same room, but it has been reserved. Liu Lu recommends another one.)
（刘璐为无预订客人办理入住手续。这位客人是酒店的常客。他想入住上次住过的房间，但是已经被预订出去了。刘璐推荐了另外一间。）
▶ Liu Lu: Good afternoon, Mr. Banks. It’s nice to have you stay with us again.
刘璐：下午好，本克斯先生。欢迎您再次入住我们酒店。
▶ Mr. Banks: Thank you. It’s nice to be back in Beijing.
本克斯先生：谢谢。回到北京真好。
▶ Liu Lu: How was your flight from Paris?
刘璐：从巴黎飞到这里，一路怎么样？
▶ Mr. Banks: Fine, thank you. I have no reservation with your hotel this time. I still like the standard room facing the park that I stayed in last time.
本克斯先生：还好，谢谢。我这次没有预订。我还想住在上次住过的朝公园的标准间。
▶ Liu Lu: Please wait a moment. Unfortunately, it has been booked. But we have a suite room facing the park, too. The room rate is just the same as the one you stayed in last time.
刘璐：请稍等。真不凑巧，已经预订出去了。但是我们还有一间朝公园的套房空着。这个房间的价格与您上次入住的房间的价格一样。
▶ Mr. Banks: OK. I will take it.
本克斯先生：好的。我要了。
▶ Liu Lu: How would you like to pay?
刘璐：您怎么付账？
▶ Mr. Banks: With US dollars Traveler’s Check.
本克斯先生：用美元旅行支票。
▶ Liu Lu: Your suite room is on the fourth floor, Room 2458. Here is your room key card. Do you need a porter?
刘璐：您的套房在 4 层，2458 号房。这是您的房卡。您需要行李员吗？
▶ Mr. Banks: Not necessary. Thank you.
本克斯先生：不需要。谢谢。
▶ Liu Lu: It’s my pleasure to serve you again.
刘璐：很荣幸再次为您服务。
